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Sage BusinessWorks Ideas Portal
Status We're Taking A Look At This
Created by Ashleigh Boyd
Created on May 21, 2025

Ability to Reopen and Reapply Open Credits

It would be extremely helpful to have the ability to reverse or reapply an open credit that was mistakenly applied to the wrong invoice. Currently, once an open credit is applied, there is no way to undo the action or move the credit back onto the customer's account for correct application. Mistakes happen, and without this flexibility, we’re left without a clean resolution, often requiring workarounds that impact accuracy and reporting. Adding a feature to “unapply” or reallocate credits would improve efficiency and ensure better account management.

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